Dealership Reviews for Coleman Motors in New Boston, TX

Coleman Motors doesn’t keep their word, and honor their deals especially if there’s lots of easy money to be made by screwing over the customer. So I placed a $6k deposit with them almost 2 years ago (8/25/21) to secure an allocation for a new Corvette Z06, and was assured in writing that would be the only markup on the car. Then I get an email from them a couple weeks back (6/5/23) saying I’m next in line, but the owner has changed his mind in regards to our deal. It stated that he would now be selling the car above the “market adjustment” that was agreed upon at the beginning. They then offered me a full refund of my $6k in writing, but wrongfully withheld the CC fees that they were charged back in August of 2021 even though they’ve been making interest on my money this whole time. The owner was no help as you could expect, and when I asked him if realized how crazy this all was he simply responded that he did not see an issue with it. Then he even went as far as to tell me that if I kept being “hateful” towards him (which is code by the way for asking questions in a polite manor that made him look bad) he would drag this process out another 3-4 months, and I would have to get an attorney to get my money back. On their website under the About Us tab there’s a link for why you should buy from Coleman Motors. The simple answer is you shouldn’t! They claim their business is “Built on the idea of honesty, earning customers’ trust and offering the lowest price possible.”, but all of that couldn’t be more from the truth. My dealings with Coleman Motors turned out to be the worst car buying experience I’ve ever had! So if you’re in the market for a new vehicle I’d suggest you buy it from literally anyone else if you care about being treated right. 10/10 would not recommend!

My wife and I were told by family members that colman was the place to go ..that is where they buy theirs and they get new ones about every 2 1/2 years....so off we go...they had a used vehicle that was really nice and I was more than willing to purchase it...the young salesman was wonderful but when we sat down to talk about the price..it all went sideways...I wanted to negotiate but instead of a kind and friendly conversation that they weren't able to go down on the price the owner and the sales manager became blunt and rude...I felt disrespected over the situation. All of this took place in like 10 minutes..I told my family what happened and they were shocked but they didn't appreciate it either...being rude lost them 3 vehicles I will buy this year..and my family said they will start dealing with Patterson...customer service is still important..you never really know who is in your office...

Needs work

This is not the place to let elderly folks send there vehicles. They will call and add unessacery work and expenses to the job everyday as long as someone will let them kept the vehicle 2 weeks added expenses everyday until we finally said nomore took it in for engine work and they talked them into everything but actually doing the work it was brought in for got the vehicle back from them almost 3g later still having the same problems. At least we have new brakes on a car that wont drive. Please watch out for these crooks

Made and appointment for warranty work with customer service.when I arrived there they said there was no appointment for me. I just needed someone to help me with my extended warranty to see it covered my problems I was having.finally got the information I needed after I went to a different department and told the gentleman there the problem I was having. I wish I'd would have looked at their ratings before making the appointment. I know if Joey was still there I would have been treated with respect unlike that guy in a vest believe his name was Richard Simmons.

Would not recommend to anyone and I didn’t even step foot in the place. They have their non negotiable warranty program just like the other shady stealerships like shottenkirk. Try to say “they have someone lined up willing to pay the warranty” which I see is a common thing from reading reviews. If you work hard for your money and cherish that, don’t plan on going here.

Wanted to use my bank for financing. Finance/Sales manager said he could do better. Then said he had another costumer wanting the buy the car using his the car dealership loan partners. Once I gave the bank all the information I got my rate from my bank. The finance/Sales manager said let him see if he could due better rate. They ran a credit check and then said they couldn't match what my bank gave Then they wanted to put an extended warranty added to the price of the auto. I said I didn't want that. Then they said we refuse to sell the auto to you. We have the other buyer welling to add the extra warranty. Also ran a Credit check on my without her ok. Does not reflect our expectations at our dealership. I Think it does, when the Sales manager said he has to make money for the Boss.

Horrible experience. We visited the dealership on Wednesday, August 23. Decided on a vehicle we wanted to purchase, but it was in the shop having bumper repaired. We paid a deposit on the vehicle and they called us today (Monday, August 29) when it came in. We were approved for financing, which we did not want to do (we wanted to pay the difference of our trade in in cash), and had agreed on all the terms. When we declined purchasing an additional warranty for nearly $4,000, they refused to sell the vehicle to us. They said someone else was looking at the vehicle who was willing to purchase the warranty. When we asked them why they were showing that vehicle to another customer when we had not only paid a deposit, but also had financing approved, had signed several documents, and was about to wrap the sale all up, they had no answer for us. We believe that was a lie to try to get us to give in. Unethical in the worst way, and we were so angry. We felt bad for you young guy who missed out on a sale. He was a good salesman. Would NOT recommend this dealership.

I bought some spare key fobs and had them programmed to do everything except my vehicle wouldn’t recognize them when they were in vehicle to start truck. Called Coleman service department and they scheduled me an appointment to program the fobs. After they told me that they programmed them after 2 hours of waiting, when I paid them and went home. I checked them and the vehicle wouldn’t recognize them. I called them and confronted them. They wanted me to bring vehicle out there again. Told me I would need to buy cheverolet fobs. I told them I would but wouldn’t pay the $85 portion to program them again when they already charged me for nothing. They informed me I would have to pay for the programming again. I will not ever use this dealership again. Make sure you check your vehicle very good before driving off the lot.

By far the WORST experience I’ve ever had at a dealership service center! Extremely rude and almost hostile *Service Advisor* that would not listen to me. The vehicle was not fixed. I ended up somewhere else that fixed the problem. I would definitely think twice before using Coleman.

Everyone was friendly for sure as we were in the buying process for our truck but once that the deal is done they are on to the next. I'm pretty sure throughout the process we spoke and saw our salesman once and for 10 minutes we were passed off to 2 others after that. Maybe it was because they weren't as busy so everyone jumped in to help but still we are use to having a sales person with us from start to finish. I would seriously suggest recording conversations in regards to promises made on their end or making sure its wrote down. We asked numerous times about a promise made to us and were told several times while we were there in person they would speak with the "saleaman" because that wasn't their "lane" fast forward 5 days after purchase no calls in regards to this so we reach out and wait a day for a response. (Mind you as we were in the buying process we were getting responses very quickly) The response we were given a day after we inquired about the promise was "our salesman stated he never said that and we could purchase what was promised" we bought a 75k dollar truck yet were here talking about a $300 promise made on their end. We have already purchased what was promised to us elsewhere so this is the simple matter of principle and they will Say what they can to make you feel like a small caring dealership but not carry out that way. They offer no military discounts on anything as well for any vets wondering. We will be adding to our vehicle fleet elsewhere. But again they were all nice people just not who we will do business with again. They also have nice trucks(sticker prices are no where close to accurate and you find that out at purchase) but were happy the the 22 dodge ram we bought. Also if they tell you that they can add parts to your truck such as leveling kits,and other things make sure you speak to their service department first because we were told by the salesman all this extra work can be done by them quickly however when sent back to service we were told they either don't do those things or can't get parts. So it goes back to my main point don't take their word for it. Sad truth but that's the way the world is anyways.

Very very bad business takes place here at Coleman Motors. I purchased a new 2022 Ram 3500 on Saturday afternoon at an agreed set price, submitted a credit card for the down payment, and was assured the vehicle had our name on it and we would finish the deal monday morning. Monday morning is here, and they have forced an additional 6,306 dollars worth of warranties and gap insurance, AFTER the deal was already agreed upon on both myself and coleman motors. This is a bait and switch tactic, that happens at the worst of the worst businesses, and unfortantely, happened at your business today. I am a strong repeat commercial vehicle buyer of Dodge vehicles, and wont be buying this truck because I am not willing to pay for these "add ons" that the next customer is supposedly paying. If your dealership did as they said they did or would do, there wouldn't have been a 2nd customer to offer this tactic too on this particular truck.