Dealership Reviews for Coleman Motors in New Boston, TX

I brought my new 2500 Silverado in for two minor warranty issues after making an appointment a week prior. I arrived 15 minutes early and checked in. The truck with less than 3000 miles on it needed a software update and a front end alignment. The service manager was aware that I was waiting on the vehicle (as noted when I made the appointment) yet I had to wait for 5 1/2 hours. No communication during the wait and when I shared my concern with the service manager there was no apology; rather just excuses that it was not his or the dealers issue or fault. Poor or inadequate staffing levels are not a customers fault As the owner and an attorney, who wants to gain market share back from the Texarkana and Mt Pleasant dealers, I would suggest that you spend resources on improving the customer experience after the sale.....or you won't ever have a chance to grow your business PS. I only left this public response after my Chevrolet survey outlining the issue went unaddressed.

I wanted to buy a new vehicle locally but Coleman thought it good to add an "Upfitting" fee which is nothing more than a mark-up. Ended up buying a new Chevrolet out of town.

I have not had any luck with their repairs to my 2001 Corvette. My last repair lasted maybe 500 miles for a trans linkage replaced. They do not have a Corvette tech that is capable of Corvette repairs.

This review would only allow me to leave 1 star but if given the option, I would not have left any stars. My family and I were scammed by the dealership and I advise anyone looking to buy a new vehicle to do so elsewhere and certainly not use this location for service. I took my 2024 Chevy Silverado there on 7/21/25 because the Check Engine light came on. They called me back an hour or so later and said it's "fixed." I went to get the truck and the next day, on my way to Dallas airport, the engine blew up. I reviewed all of the dash cam footage inside and outside the truck and learned that they never even raised the hood on my truck. They simply cleared the code on the truck and called me and collected payment for fixing it. I have all of the video footage of this and a recorded call with the owner, Michael, who told me that this is GM protocol and that I should call a Uber to get me to the airport. This place is my local dealership and they are scammed me. I have had to pay for an every door direct mail campaign to send letters to every mailbox in my town and area zip codes to warn others. I have now waited almost two months because my truck engine is on back order. This dealership scammed us and refused to even attempt to make it right. (Google would not allow me to upload the videos here nor the mp3 phone calls with the Service Department person nor the owner. You can email me for those recordings and I will provide them)

I would never ever recommend this place for anything. They disrespected their customers I had a horrible experience there. No knowledge of extended warranty’s

Yall took my deposit on a Corvette that I had order I never got a call that the car was here .. the salesman wasn't the problem don't give this place a deposit on a vehicle . You won’t get your money or the vehicle

Complete joke, this would sum the service department, along with the complete dealership. Let’s take a step back in time to the first time we asked Coleman to do some work. Long story short, they said they wouldn’t work on a modified vehicle. It was converted professionally to be a RHD for work, mail delivery. They also told us that no other dealership would touch it. Well mama was wrong, we loaded it up and took it to another dealership. No issues at all about the modification and was great to work with. Downfall they were in Sulphur Springs kinda a drive to get too. Move forward a little bit, another issue arises. We take it back to Coleman. Ask/remind them about the modification, they tell us it’s a none issue. We leave it thinking maybe they had a management of change. Finally after 2 weeks of part swapping and/or finally making the correct guess, we were allowed to come get it. How can say that? Great question, one of the parts they told us that was the issue had already been replaced. It was an alternator that was 1 day old before we took it there. Did it fix the issue? I’ll give you two guesses, but you only need one. Yea, NOOO it did not fix the issue not even close. Now, why go to the dealership, another good question. There is warranty on the vehicle, in fact a lifetime one. I’m telling you this to Tee up the last part. So, as life happens another issue pops up. This time we run a code reader and code P0717 is pulled. With my sly detective skills (Google) I see it’s a transmission speed sensor. We call (last Friday) and told that we could bring it Monday. Cool we will be there, load up Monday drive up there and what do ya know they were closed (Labor Day). Hmm, this should have been the first red flag to NOT give them a third chance. We leave it anyway. Call them Tuesday (they are not good at customer service AT all when calling back), they tell us that the transmission is smoked and will need to be replaced. We tell them it has a lifetime warranty, they look it up send it off. Called us back today to inform us that the transmission is worth more than the vehicle and that the warranty was canceled, but we owe $175. Asked how the transmission could be smoked if the code was a speed sensor. I am then informed that the transmission is a CVT and they wouldn’t break it down to get the speed sensor out. So sorry, but mama is wrong again. There is an input and out put speed sensor and they are both on the outside. Thats right (Google again). Circling back around I ask how in the world the warranty could be cancelled, wouldn’t that have to come from the owner of the vehicle not the service department? I mean we did pay for the warranty so we should be the ones to cancel, right. This place is not customer service worthy at all. If so why were phone calls not made when the warranty was cancelled. Why would they be so defensive when I told them that it was nothing more than a speed sensor code before bringing it to them and all of a sudden the whole transmission is smoked. They will grip and rip you off any moment they see. If the owner or GM is reading this, you need to get rid of your service manager. He is toxic and it’s showing with the employees and how they treat customers coming in.

If you want to be treated with respect I would suggest going literally anywhere else! But if you choose to do business here, avoid John Stout at all cost. He was very rude and practically laughed in our face when we were there trying to purchase a vehicle. Ultimately he did not want to be bothered with us and pushed us to do business elsewhere. The next day we purchased a 2023 Tahoe from another Chevrolet dealership with no issues!

Went to the dealership to get a quart of transmission fluid after service, Guy checked transmission fluid found out. I didn’t need any try to refund the transmission fluid. They would not refund even though I did not even use it in a two minute. Period. Would not recommend anyone to service there vehicle at this dealership or buy a vehicle from his dealership owner was very rude and not customer oriented

Visited with the intent to purchase a pre-owned vehicle advertised on several websites including their own Coleman Chevrolet site. Called ahead to speak to a sales rep to confirm the vehicle was available and discuss general condition. I explained I had financing established and was driving 150 miles to see vehicle just to make certain there were no surprises. Arrived and found the vehicle as described, went to discuss the price. The salesman came back with an added $1,000 to the advertised price, as mentioned in several other reviews for similar reasons. Even the sale rep described the practice as 'deceitful' without batting an eye. Prices were quoted “with dealer financing”. Suggest strongly avoiding this dealership. Apparently Coleman is preying on the those who cannot secure their own financing.

Took my 2009 Jeep Patriot in, transmission issues, won't get out of second gear. Transmission is of the CVT type. They didn't even offer to look at it. I told them another mechanic had scanned the codes on the TCM, but maybe they ought to do it. Wouldn't touch it, said they didn't make replacement parts for that model anymore, despite the fact that there are still thousands of Patriots on the roads. They did quote me $7500 for a new transmission. By the way, this is the second time I've had transmission issues with this Patriot. The transmission went out in 2013, barely five years after I bought it; it was still under warranty and the dealership I bought it from replaced the transmission. I keep finding issues online that might have a bearing on this problem, but I need someone who's willing to look at it before I have to go to the hassle of trying to find another vehicle. I wouldn't be buying it from Coleman's.

I’ve been there 3 different times to get my truck worked on, and each time, the dealership didnt have the said parts to work on my truck after I made the appointment a week prior. Each time they have fed me some type of excuse, why they didn’t have parts

Brought my Truck in to get fixed - Was a warranty issue, truck was fixed ( right i hope , time will tell) the warranty company was going to pay by Credit Card but would not agree to the 3% CC fee charged by the dealer. So I get a call from the dealer wanting me to pay the 3% CC fee for the warranty company or they will need to hold the truck hostage until they get a paper check. IT may take days or weeks. This is not only dirty thing to do, but shady as all get out Will never go back and will file a complaint with the BBB, AG and any other official body that may help the next customer

I caution anyone who uses Coleman on a dodge truck……first off they were trying to not work on my 2006 Dodge 3500 because of age but I was in a bind and had nowhere else to take it well I should’ve found someone else because I have been completely ripped off I ended up paying 5000$ just to end up breaking down a couple hundred miles away because of terrible workmanship first time I went to pick up my truck I had issues with everything that the technician touched I asked for the HVAC was not working correctly and the passenger mirror was not working and the windshield wiper was broken and had a radiator leak after 5 weeks I got my truck back and I kept it for 1 day parked it less than 3 miles away from the dealership and the only repair that was working was the wipers and the terrible quality was evident the accustic lining was not secured and the windshield washer was not routed correctly and it was not secured properly and the mirror fell off over night it was found that the mirror was defective from the factory Jim assured me that he was going to make everything correct and after two weeks he contacted me that the dash was going to have to be removed and I agreed well the technician was not able to correct the problem because the first time that heater was used it didn’t work and the brand new radiator started leaking when I went to see the problem I saw why it was creamed in and had prying marks that ended up leaking a brand new radiator and it happened over 300 miles away and left me stranded use caution and check the work they do or you like me will be stranded on the side of the road

Don't waste your time

BUYER BEWARE. My wife and I had a horrible experience trying to buy a truck from Coleman Chevy. The day after(they didn't want to stay open past 6 p.m. although we drove out there to meet them after taking off of work early) we agreed to a price for their vehicle, they call AFTER all the financing is done saying unless we purchase an additional $4,000, 44,000 mile warranty, they would be selling the vehicle to "another gentleman who is on his way to look at the vehicle who DOES want the warranty." The same story I've read on this review page numerous times. Very malicious, dishonest, and not to mention ILLEGAL(under consumer laws) business tactic. The worst experience I've had at ANY dealership with individuals who truly live up to every negative car salesman stereotype.

BUYER BEWARE. I had a horrible experience trying to buy a truck from Coleman Chevy. The day after (they didn't want to stay open past 6 p.m. although we drove out there to meet them after taking off of work early) we agreed to a price for their vehicle. They called AFTER all the financing is done saying unless we purchase an additional $4,000, 44,000 mile warranty, they would be selling the vehicle to "another gentleman who is on his way to look at the vehicle who DOES want the warranty." The same story I've read this review page numerous times. Based on the evidence found in this review section, this would be a very malicious, dishonest, and not to mention ILLEGAL (under consumer laws) business tactic. DO NOT RECOMMEND.

Do not use this dealership. Never have we ever met sales people so rude and degrading. John, the sales manager, cut me off every time I tried to ask a question. All the sales people told us they were ready to make a deal with us, and they sent us home. The next day, Allen, the financial guy, called saying they want us to pay for a $4,000 warranty or they had another person who wanted to buy the vehicle. It is a waste of time, and they bounce your credit all around to lower your score. We wish we would have never walked into Coleman Cheverolet.